Customer service is at the heart of any successful business. Whether you’re just starting out or looking to enhance your communication and problem-solving abilities, there are many affordable online courses that can help you build strong customer service skills without breaking the bank.
Here’s a quick guide to some of the best cheap (and even free) customer service courses available online:
1. Udemy – Customer Service Fundamentals
Udemy offers several customer service courses starting at very low prices—sometimes under $15 during sales. Courses like Customer Service 101 or Dealing with Difficult Customers cover essential skills like communication, empathy, and conflict resolution.
2. Coursera – Customer Service via the University of California, Davis
You can audit many Coursera courses for free, including this highly-rated one. You only pay if you want a certificate. It offers in-depth training on creating positive customer experiences and managing complaints professionally.
3. LinkedIn Learning – Customer Service Foundations
With a one-month free trial, LinkedIn Learning gives you access to a variety of courses. Customer Service Foundations is a popular option that focuses on building trust and effective communication.
4. Alison – Diploma in Customer Service
Alison offers free courses with optional paid certificates. Their customer service diploma is a great starter course for beginners and covers everything from handling inquiries to managing stress.
5. HubSpot Academy – Free Customer Service Training
HubSpot’s short, free course is ideal for professionals who want quick, practical training. It focuses on customer retention and service strategy.
